Catering, phone and well-being service provider Palmia State Enterprise started using Vibemetrics in June 2015. One goal was to increase openness and therefore the affect the well-being of the employees. Openness has paid off, although at first it caused some bewilderment.
Helsinki city owned Palmia uses Vibemetrics for the fourth month. Phone and well-being services department’s 130 employees can see Vibemetrics as soon as they log in to their computers. Department head Riikka Karvinen sees Vibemetrics as a tool which can increase the well-being of the employees.
We were searching for development strategies for issues that arose in the Kunta10-study. Our designer found Vibemetrics on the internet, said Karvinen.
In Vibemetrics employees can anonymously share their current vibe and comment it. They can also highlight the importance of comments made by others. Palmia sees Vibemetrics as one messaging channel for the employees. Vibemetrics allows everyone to freely share their thoughts, which are relayed to their peers as well as the management.
In Vibemetrics everyone can see the results in real time. At Palmia the results – vibes from current and last week, and the latest comments – are also displayed on a monitor in the lobby. The lobby display has caused some mixed feelings, as the results are also visible to visitors. Someone has even asked to remove the results from the monitor, but Karvinen has stood firm on the idea of openness.
If someone comments on Vibemetrics complaining about noise, it’s just normal life. I don’t want us have any sort of shush-culture.
One of the goals of Vibemetrics is to get corridor conversations, rumors, and misinformation quickly to the attention of the managers. According to Karvinen, responding quickly improves the work environment, having less false information going around the workplace.
The employees determine the usage
According to Karvinen, adopting the service was extremely easy. From the first meeting to having Vibemetrics up and running took just over a week. At Palmia, Vibemetrics opens up in the browser window after logging in to a workstation.
Technically the adoption process was easy. Vibemetrics is so user friendly and our users are used to social media, it required no instructions or training, says Karvinen.
People adhere to the ethical rules of Palmia when using Vibemetrics. The service has received praise from the human resources committee, which includes workplace stewards and organisational representatives. Karvinen encourages others who are considering Vibemetrics, summing it up with: “Just try it out, it’s very easy to adopt. You just have to have courage and show people modern leadership. With Vibemetrics you have more of an idea what goes on in a department than for example via development discussions”.